Terms and conditions

Terms and Conditions

Effective date: August 5, 2026

IMPORTANT: These Terms govern use of the website. Purchases, custom fabrication, delivery, installation, and warranties may also be governed by a signed quote, sales agreement, drawing approval, change order, invoice, warranty document, or other written order document. If an order document conflicts with these Terms on an order-specific issue, the order document controls.

1. Acceptance of These Terms

These Terms and Conditions ("Terms") are a binding agreement between you and Luxury Iron Doors ("Luxury Iron Doors," "Company," "we," "us," or "our"), regarding your access to and use of www.luxuryirondoors.net and related webpages, forms, content, and online services (collectively, the "Website"). By accessing or using the Website, submitting a request, or placing an order through a Website-enabled process, you agree to these Terms. If you do not agree, do not use the Website.

You must be at least 18 years old and legally capable of entering a binding agreement to use the Website for a purchase or quote request. If you act for a business or other entity, you represent that you have authority to bind it.

2. Company Information

The Company address currently associated with these Terms is 1133 Polk Avenue, Ste. 139, Nashville, TN 37210. Contact: marketing@luxuryirondoors.net or (877) 779-3157. Please verify the legal entity name, trade-name registration, and address before publishing this document.

3. Website Information and Availability

We aim to present accurate product descriptions, photographs, sketches, specifications, pricing, availability, estimated timelines, service areas, and other information. Website content is general information and may be incomplete, outdated, or contain errors. We may correct errors, update content, change or discontinue products or features, and refuse or cancel a transaction affected by an error, subject to applicable law.

Images, renderings, finish samples, glass samples, and device displays may not reproduce exact colors, textures, proportions, reflections, patina, welds, grain, or other characteristics. Product availability and Website operation are not guaranteed.

4. Quotes, Orders, and Contract Formation

A Website submission, quote request, design consultation, catalog request, or shopping-page selection is not an accepted order. Unless we expressly state otherwise in writing, pricing shown online is illustrative or starting pricing and may exclude customization, engineering, permits, taxes, shipping, delivery, installation, site work, hardware, glass upgrades, or other charges.

An order becomes binding only when the parties complete the acceptance and payment steps stated in the applicable written quote, sales agreement, invoice, or other order document and the Company accepts the order. We may decline an order before acceptance. Signed order documents, approved drawings, specifications, change orders, and invoices are incorporated into the agreement for that order.

5. Custom Products, Drawings, and Customer Approvals

Many products are made to order. You are responsible for reviewing all drawings, dimensions, swing directions, handing, configuration, glass, finish, hardware preparation, installation conditions, and other selections before approval. Production may begin after final approval and any required payment. Once production begins, changes may be unavailable, may extend the schedule, and may require a written change order and additional payment.

Unless the Company expressly agrees in writing to perform and assume responsibility for a field measurement, you are responsible for providing accurate measurements and site information. Shop drawings are for product approval and fabrication; they are not architectural, structural, engineering, code-compliance, or permit drawings unless expressly identified as such in writing.

Handcrafted steel and iron products may show minor variations in welds, texture, finish, patina, alignment, and dimensions. Glass may show optical distortion, tempering marks, seeds, waves, or other characteristics permitted by applicable standards. Reasonable manufacturing variation is not necessarily a defect.

6. Pricing, Taxes, and Payment

Prices, deposits, progress payments, final balances, payment methods, late charges, and other commercial terms are governed by the applicable order documents. You are responsible for sales, use, excise, or similar taxes unless the order documents state that they are included or you provide valid exemption documentation. We may suspend design, fabrication, shipment, delivery, or installation while an amount is overdue, subject to applicable law and the order documents.

7. Cancellations, Changes, and Returns

Custom, made-to-order, modified, and specially sourced products may not be cancelable or returnable after approval or production begins. Any cancellation, refund, restocking charge, deposit treatment, or return authorization is governed by the applicable order documents and mandatory law. Do not ship a product back without written authorization. Unauthorized returns may be refused.

8. Lead Times, Delivery, Freight, and Inspection

Production, delivery, and installation dates are estimates unless the Company expressly guarantees a date in a signed writing. Timelines may begin only after final drawing approval, finalized selections, required payments, and receipt of necessary information. Delays may result from change orders, material or glass availability, engineering, permits, carrier schedules, weather, labor conditions, site readiness, casualty, governmental action, or events beyond reasonable control.

Delivery method, freight charges, transfer of title and risk of loss, storage, demurrage, redelivery, and responsibility for unloading are governed by the order documents. Upon receipt, inspect packaging and products promptly before signing a delivery receipt or beginning installation. Note visible damage on the carrier's receipt, photograph the damage and packaging, retain all packing materials, and notify both the carrier and Company within the period stated in the order documents. Concealed damage must be reported promptly after discovery. Failure to document and timely report freight damage may limit available remedies.

9. Installation and Site Conditions

Installation scope is governed by the order documents. Unless expressly included, installation may exclude demolition, framing or structural modification, electrical work, alarm work, painting, masonry, waterproofing, flashing, trim, flooring repair, permits, engineering, hazardous-material remediation, or code upgrades. The customer must provide safe, unobstructed access and a site ready for the scheduled work, including suitable structural support and protection of occupants, pets, furnishings, landscaping, and finishes.

Installation, adjustment, modification, or repair by an unauthorized or unqualified person may affect product performance and warranty coverage. Products must be installed, used, maintained, and protected in accordance with Company instructions and applicable codes.

10. Product Care and Warranty

Product warranties, exclusions, claim procedures, and remedies are governed exclusively by the warranty document delivered with or incorporated into the applicable order. General statements on the Website, including references to structural, finish, glass, hardware, or manufacturer warranties, are summaries and do not expand the written warranty. Coastal, high-humidity, pool, chemical, and other corrosive environments may require more frequent cleaning and maintenance. Scratches, coating damage, standing water, salt, chemicals, improper installation, building movement, abuse, and lack of maintenance may cause corrosion or other damage.

To the extent permitted by law, warranties not expressly provided in an applicable written warranty are disclaimed. Some jurisdictions do not allow limitations on implied warranties, so some limitations may not apply to you.

11. Permits, Codes, and Project Suitability

Unless expressly included in writing, you or your contractor are responsible for determining product suitability, verifying rough openings and site conditions, obtaining permits and approvals, and complying with building, fire, egress, energy, accessibility, windstorm, hurricane, historic-district, homeowners-association, and other requirements. Product ratings or certifications apply only to the precise tested or approved configuration and installation method. Do not rely on a general Website statement as confirmation that a particular product or configuration is approved for your project.

12. Intellectual Property and Permitted Use

The Website and its text, photographs, videos, logos, product names, door designs, sketches, drawings, catalogs, graphics, and other content are owned by or licensed to the Company and are protected by intellectual-property laws. We grant you a limited, revocable, nonexclusive, nontransferable license to access the Website for personal or internal business evaluation of our products and services.

• Do not copy, reproduce, modify, publish, sell, sublicense, scrape, harvest, frame, mirror, or commercially exploit Website content without written permission.
• Do not use the Website to violate law, infringe rights, transmit malicious code, interfere with security or operation, impersonate another person, or submit false or misleading information.
• Do not use our drawings or designs to solicit or manufacture products through another supplier unless we expressly authorize it in writing.

13. User Submissions

If you submit photographs, plans, sketches, measurements, reviews, ideas, or other materials, you represent that you have the right to provide them and that our use to evaluate, quote, design, fabricate, deliver, install, service, and document your project will not violate another person's rights. You grant us a nonexclusive, worldwide, royalty-free license to use, reproduce, adapt, and share those materials with employees, affiliates, contractors, manufacturers, carriers, installers, and service providers as reasonably necessary for those purposes.

We will not use identifiable project photographs in public marketing based solely on this clause where separate consent is required by law or an agreement. Any marketing permission should be documented separately.

14. Third-Party Services and Links

The Website may link to or use third-party services, including payment, financing, analytics, mapping, social-media, scheduling, or communication providers. Third parties operate under their own terms and privacy policies. We do not control and are not responsible for third-party services, except to the extent responsibility cannot be excluded by law. Financing is subject to the third-party lender's approval and terms.

15. Privacy and Electronic Communications

Our Privacy Policy, available on the Website, explains how we collect, use, and disclose personal information. By submitting an inquiry or order-related information, you consent to receive communications reasonably necessary to respond, quote, transact, schedule, deliver, install, and service the project. Marketing emails or text messages are subject to any separate consent language presented when you opt in, and consent to marketing is not a condition of purchase where prohibited by law. Message and data rates may apply. You may use the unsubscribe method provided in a marketing message.

16. Website Disclaimers

THE WEBSITE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM WARRANTIES REGARDING WEBSITE AVAILABILITY, SECURITY, ACCURACY, COMPLETENESS, NON-INFRINGEMENT, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE. THIS WEBSITE DISCLAIMER DOES NOT REPLACE OR REDUCE ANY EXPRESS PRODUCT WARRANTY OR RIGHT THAT CANNOT LAWFULLY BE WAIVED.

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY AND ITS AFFILIATES, OWNERS, EMPLOYEES, CONTRACTORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING FROM WEBSITE USE, INCLUDING LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION. FOR CLAIMS ARISING SOLELY FROM WEBSITE USE AND NOT FROM A PRODUCT OR SERVICE ORDER, OUR AGGREGATE LIABILITY WILL NOT EXCEED THE GREATER OF $100 OR THE AMOUNT YOU PAID TO USE THE WEBSITE DURING THE SIX MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

Liability relating to a product, installation, or other purchased service is governed by the applicable order documents and mandatory law. Nothing in these Terms excludes liability that cannot lawfully be excluded, including rights available under applicable consumer-protection law.

18. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless the Company and its affiliates, owners, employees, and contractors from third-party claims, losses, and reasonable costs arising from your unlawful Website use, your breach of these Terms, or materials you submit without the necessary rights. This section does not require a consumer to indemnify the Company for the Company's own negligence or conduct where prohibited by law.

19. Suspension and Termination

We may restrict or terminate Website access if we reasonably believe you violated these Terms, threaten Website security, misuse Company content, or create legal exposure. Provisions that by their nature should survive termination will survive, including intellectual-property, disclaimer, limitation-of-liability, indemnification, and dispute provisions.

20. Governing Law and Disputes

These Terms are governed by Tennessee law, without regard to conflict-of-law principles, except that applicable federal law and nonwaivable consumer protections remain controlling. Before filing a claim relating to the Website, each party agrees to provide written notice and make a good-faith effort to resolve the matter informally for at least 30 days. Unless applicable law requires otherwise, disputes relating solely to Website use will be brought in the state or federal courts serving Shelby County, Tennessee, and each party consents to their jurisdiction. Order-related disputes remain subject to the dispute terms in the applicable order documents.

21. Changes to These Terms

We may update these Terms by posting a revised version and changing the effective date. Changes apply prospectively when posted, unless applicable law requires additional notice or consent. Terms in effect when an order is accepted will continue to govern that order unless the parties agree otherwise in writing.

22. General Provisions

If a provision is found unenforceable, it will be enforced to the greatest extent permitted and the remaining provisions will remain effective. Our failure to enforce a provision is not a waiver. You may not assign your rights under these Terms without our written consent; we may assign these Terms in connection with a merger, reorganization, asset transfer, or similar transaction. These Terms, the Privacy Policy, and applicable order documents constitute the relevant agreement between the parties concerning their respective subject matter. Electronic records and signatures may be used to the extent permitted by law.

23. Contact Us

Questions about these Terms may be sent to marketing@luxuryirondoors.net, or by calling (877) 779-3157. Written notices may be mailed to Luxury Iron Doors, 1133 Polk Avenue, Ste. 139, Nashville, TN 37210.